:root{--navy:#102a43;--navy-2:#183f60;--amber:#f5a623;--amber-soft:#fff0cc;--ink:#171a1d;--text:#34475a;--muted:#596b7c;--paper:#f7f9fb;--white:#fff;--line:#dce4eb;--danger:#a73232;--success:#1f6b4f;--shadow:0 18px 55px rgba(16,42,67,.14);font-family:"Segoe UI",Arial,sans-serif;color:var(--ink);background:#dfe6eb}*{box-sizing:border-box}body{margin:0;min-height:100vh;background:linear-gradient(135deg,#d9e2e9,#f4f7f9)}button,input,textarea{font:inherit}button{cursor:pointer}.prototype-banner{height:30px;background:var(--amber);color:var(--navy);display:flex;align-items:center;justify-content:center;font-weight:800;font-size:12px;letter-spacing:.06em;text-transform:uppercase}.app-shell{width:min(100%,1120px);min-height:calc(100vh - 30px);margin:auto;background:var(--paper);position:relative;box-shadow:var(--shadow)}.topbar{height:76px;background:var(--navy);color:white;display:flex;align-items:center;justify-content:space-between;padding:0 clamp(18px,4vw,52px);position:sticky;top:0;z-index:20}.brand{display:flex;align-items:center;gap:11px;background:none;border:0;color:white;text-align:left}.brand-mark{width:42px;height:42px;background:var(--amber);color:var(--navy);display:grid;place-items:center;clip-path:polygon(25% 0,75% 0,100% 25%,100% 75%,75% 100%,25% 100%,0 75%,0 25%);font-weight:900;font-size:22px}.brand strong,.brand small{display:block;line-height:1}.brand strong{font-size:22px;letter-spacing:.12em}.brand small{font-size:9px;letter-spacing:.28em;color:#d9e4ec;margin-top:5px}.staff-link{border:1px solid rgba(255,255,255,.28);background:transparent;color:#fff;border-radius:999px;padding:10px 14px;font-weight:700}.staff-link span{color:var(--amber)}main{min-height:calc(100vh - 174px);padding-bottom:94px}.view{display:none}.view.active{display:block}.hero{background:var(--navy);color:white;padding:clamp(44px,8vw,88px) clamp(22px,8vw,92px) 58px;position:relative;overflow:hidden}.hero:after{content:"";position:absolute;width:360px;height:360px;border:68px solid rgba(245,166,35,.08);border-radius:50%;right:-115px;top:-100px}.eyebrow,.section-number{display:inline-flex;color:var(--navy);background:var(--amber);font-size:11px;font-weight:900;letter-spacing:.13em;text-transform:uppercase;padding:7px 9px;border-radius:4px}.hero h1,.page-intro h1,.staff-header h1{font-family:"Arial Narrow","Segoe UI",sans-serif;font-stretch:condensed;margin:18px 0 12px;font-size:clamp(40px,7vw,72px);line-height:.95;letter-spacing:-.04em;max-width:720px}.hero h1 span{color:var(--amber)}.hero>p{color:#d9e4ec;font-size:18px;line-height:1.6;max-width:570px}.primary,.secondary{border:0;border-radius:9px;padding:14px 18px;font-weight:800;min-height:48px}.primary{background:var(--amber);color:var(--navy)}.primary:hover{background:#ffb536}.secondary{background:white;color:var(--navy);border:1px solid var(--line)}.hero-action{margin-top:14px;padding:17px 22px;position:relative;z-index:1}.hero-action span{padding-left:18px}.quick-actions{display:grid;grid-template-columns:repeat(2,minmax(0,240px));gap:10px;margin-top:36px;position:relative;z-index:1}.quick-actions button{background:rgba(255,255,255,.08);color:white;border:1px solid rgba(255,255,255,.16);border-radius:10px;text-align:left;padding:14px;display:grid;grid-template-columns:34px 1fr;align-items:center}.quick-actions button>span{grid-row:1/3;color:var(--amber);font-size:22px}.quick-actions small{color:#b9c9d6}.section{padding:56px clamp(22px,6vw,70px)}.section-heading{display:flex;justify-content:space-between;align-items:end;gap:24px;margin-bottom:24px}.section-heading h2{font-size:32px;margin:12px 0 0}.section-heading>p{max-width:370px;color:var(--muted);line-height:1.5}.service-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:12px}.service-grid button{border:1px solid var(--line);background:white;border-radius:12px;padding:22px;text-align:left;min-height:160px;transition:.2s}.service-grid button:hover,.service-grid button:focus-visible{border-color:var(--navy);transform:translateY(-3px);box-shadow:0 12px 24px rgba(16,42,67,.1)}.service-grid button>span{font-family:monospace;color:var(--muted)}.service-grid strong,.service-grid small{display:block}.service-grid strong{font-size:19px;margin:23px 0 8px}.service-grid small{color:var(--muted);line-height:1.45}.safety-note{margin:0 clamp(22px,6vw,70px) 50px;background:var(--amber-soft);border-left:5px solid var(--navy);padding:18px;display:flex;gap:15px;align-items:start}.safety-note>span{width:30px;height:30px;display:grid;place-items:center;border-radius:50%;background:var(--navy);color:white;font-weight:900}.safety-note p{margin:5px 0 0;color:var(--text)}.bottom-nav{position:sticky;bottom:0;z-index:20;height:68px;background:white;border-top:1px solid var(--line);display:flex;justify-content:center}.bottom-nav button{width:150px;border:0;background:none;color:var(--muted);display:flex;flex-direction:column;align-items:center;justify-content:center;gap:3px}.bottom-nav button span{font-size:21px}.bottom-nav button.active{color:var(--navy);border-top:3px solid var(--amber)}.bottom-nav button small{font-weight:800}.page-intro,.staff-header{padding:50px clamp(22px,6vw,70px) 28px}.page-intro h1,.staff-header h1{font-size:52px;color:var(--navy);margin-bottom:10px}.page-intro p,.staff-header p{color:var(--muted)}.request-list{padding:0 clamp(22px,6vw,70px) 50px;display:grid;gap:14px}.request-card{background:white;border:1px solid var(--line);border-radius:12px;padding:20px}.request-card-head{display:flex;justify-content:space-between;gap:15px}.request-card h2{margin:8px 0;font-size:22px}.reference-small{font:700 13px monospace;color:var(--navy)}.status-pill{display:inline-flex;background:var(--amber-soft);color:var(--navy);font-size:12px;font-weight:900;border-radius:999px;padding:7px 10px}.status-pill.dark{background:var(--navy);color:white}.timeline{margin-top:24px;display:grid;grid-template-columns:repeat(5,1fr)}.timeline-step{position:relative;padding-top:28px;color:var(--muted);font-size:12px;font-weight:700}.timeline-step:before{content:"";position:absolute;height:4px;background:var(--line);left:0;right:0;top:9px}.timeline-step:first-child:before{left:50%}.timeline-step:last-child:before{right:50%}.timeline-step:after{content:"";position:absolute;width:16px;height:16px;border-radius:50%;background:white;border:3px solid var(--line);top:2px;left:calc(50% - 8px)}.timeline-step.done:before{background:var(--navy)}.timeline-step.done:after{background:var(--amber);border-color:var(--navy)}.timeline-step.current{color:var(--navy)}.location-card{margin:0 clamp(22px,6vw,70px);display:grid;grid-template-columns:1.2fr 1fr;background:white;border:1px solid var(--line);border-radius:14px;overflow:hidden}.map-art{min-height:300px;background:#dfe7df;position:relative;overflow:hidden}.road{position:absolute;background:white;box-shadow:0 0 0 2px #ced8d1}.road-a{width:150%;height:28px;transform:rotate(23deg);left:-20%;top:42%}.road-b{width:28px;height:150%;transform:rotate(12deg);left:62%;top:-20%}.map-pin{position:absolute;left:54%;top:45%;width:50px;height:50px;background:var(--navy);color:var(--amber);border:5px solid white;border-radius:50% 50% 50% 0;transform:rotate(-45deg);display:grid;place-items:center;font-weight:900;box-shadow:0 8px 18px rgba(0,0,0,.2)}.map-pin::first-letter{transform:rotate(45deg)}.location-copy{padding:38px}.location-copy h2{font-size:30px;color:var(--navy);margin:18px 0 8px}.location-copy p{color:var(--muted);line-height:1.5}.contact-grid{margin:22px clamp(22px,6vw,70px) 50px;display:grid;grid-template-columns:repeat(3,1fr);gap:12px}.contact-grid>div{background:var(--navy);color:white;padding:22px;border-radius:10px}.contact-grid span,.contact-grid strong,.contact-grid small{display:block}.contact-grid span{color:var(--amber);font-size:10px;font-weight:900;letter-spacing:.12em}.contact-grid strong{font-size:20px;margin:12px 0}.contact-grid small{color:#c9d6df;line-height:1.45}.request-dialog{width:min(100%,760px);max-height:100vh;height:100vh;border:0;padding:0;margin:0 0 0 auto;background:var(--paper);box-shadow:-20px 0 70px rgba(16,42,67,.22)}dialog::backdrop{background:rgba(9,28,44,.68);backdrop-filter:blur(3px)}.request-dialog form{min-height:100%;display:flex;flex-direction:column}.flow-header{height:76px;background:var(--navy);color:white;display:flex;align-items:center;justify-content:space-between;padding:0 20px}.flow-header>div{display:flex;flex-direction:column;gap:3px}.flow-header small{color:var(--amber);font-weight:900;letter-spacing:.12em}.icon-button,.text-button{background:none;border:0;color:inherit;min-width:44px;min-height:44px;font-size:30px}.text-button{font-size:14px;font-weight:800}.progress{display:grid;grid-template-columns:repeat(3,1fr);gap:5px;padding:12px 20px;background:white}.progress span{height:5px;border-radius:10px;background:var(--line)}.progress span.active{background:var(--navy)}.form-step{display:none;padding:30px clamp(20px,5vw,48px);flex:1}.form-step.active{display:block}.form-title h2{font-size:32px;color:var(--navy);margin:15px 0 6px}.form-title p{color:var(--muted);line-height:1.5;margin-bottom:28px}fieldset{border:0;padding:0;margin:0 0 24px}legend,.field{display:block;font-weight:800;color:var(--navy);margin-bottom:10px}legend em,.field em{font-style:normal;color:var(--danger);font-size:11px;text-transform:uppercase;margin-left:7px}.field>span{font-size:11px;color:var(--muted);text-transform:uppercase;margin-left:5px}.field input,.field textarea{display:block;width:100%;margin-top:8px;border:1px solid #b9c6d0;background:white;border-radius:8px;padding:13px;color:var(--ink);min-height:48px}.field input:focus,.field textarea:focus{outline:3px solid rgba(245,166,35,.45);border-color:var(--navy)}.field small{display:block;font-weight:400;color:var(--muted);margin-top:7px}.choice-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:9px}.choice-grid label input,.segment input{position:absolute;opacity:0}.choice-grid label span{display:flex;min-height:54px;border:1px solid #b9c6d0;background:white;border-radius:8px;padding:12px;align-items:center;font-weight:700;color:var(--text)}.choice-grid input:checked+span,.segment input:checked+span{background:var(--amber-soft);border:2px solid var(--navy);color:var(--navy)}.segment{display:grid;grid-template-columns:repeat(3,1fr);gap:7px}.segment span{display:grid;place-items:center;border:1px solid #b9c6d0;background:white;border-radius:8px;min-height:48px;font-weight:700}.conditional{display:none}.conditional.show{display:block}.checkbox{display:flex;gap:12px;align-items:flex-start;background:white;border:1px solid var(--line);padding:14px;border-radius:8px;margin:12px 0}.checkbox input{width:20px;height:20px;accent-color:var(--navy)}.checkbox span{display:block;flex:1}.checkbox strong,.checkbox small{display:block}.checkbox small{font-weight:400;color:var(--muted);margin-top:5px;line-height:1.4}.field-error{color:var(--danger);font-weight:700;font-size:13px;min-height:17px}.upload-box{min-height:230px;border:2px dashed #9eb0bf;border-radius:14px;background:white;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;padding:25px}.upload-box input{position:absolute;opacity:0}.upload-icon{font-size:38px;color:var(--navy)}.upload-box strong{font-size:20px;color:var(--navy);margin:10px}.upload-box small{color:var(--muted)}.privacy-note{margin-top:20px;background:var(--amber-soft);border-left:5px solid var(--navy);padding:17px}.privacy-note p{color:var(--text);line-height:1.45;margin-bottom:0}.photo-preview{display:grid;grid-template-columns:repeat(5,1fr);gap:7px;margin-top:12px}.photo-chip{height:70px;border-radius:8px;background:var(--navy);color:white;display:grid;place-items:center;font-size:11px;text-align:center;padding:5px}.two-fields{display:grid;grid-template-columns:1fr 1fr;gap:12px}.request-summary{background:var(--navy);color:white;border-radius:10px;padding:16px;margin:20px 0}.request-summary strong{color:var(--amber)}.request-summary p{margin:6px 0;color:#dce6ed}.consent{border-color:#9aaab7}.flow-footer{position:sticky;bottom:0;background:white;border-top:1px solid var(--line);padding:14px 20px;display:flex;justify-content:space-between;gap:12px}.flow-footer button{min-width:120px}.confirmation-dialog,.notice-dialog{border:0;border-radius:16px;width:min(92%,430px);padding:34px;text-align:center;box-shadow:var(--shadow)}.success-mark{width:62px;height:62px;border-radius:50%;background:var(--amber);border:4px solid var(--navy);display:grid;place-items:center;color:var(--navy);font-size:32px;font-weight:900;margin:0 auto 20px}.confirmation-dialog h2,.notice-dialog h2{color:var(--navy);font-size:28px}.reference{font:900 23px monospace;letter-spacing:.08em;background:var(--navy);color:white;padding:16px;border-radius:8px;margin:14px 0}.fine-print{color:var(--muted);font-size:13px}.confirmation-dialog .primary,.notice-dialog .primary{width:100%;margin-top:15px}.notice-dialog{position:relative}.dialog-close.icon-button{position:absolute;right:10px;top:8px;color:var(--navy)}.staff-header{display:flex;align-items:end;justify-content:space-between}.staff-layout{display:grid;grid-template-columns:360px 1fr;gap:14px;padding:0 clamp(22px,4vw,45px) 45px}.staff-queue,.staff-detail{background:white;border:1px solid var(--line);border-radius:12px;min-height:480px}.queue-item{width:100%;border:0;border-bottom:1px solid var(--line);background:white;text-align:left;padding:16px}.queue-item:hover,.queue-item.active{background:var(--amber-soft)}.queue-item strong,.queue-item small{display:block}.queue-item small{color:var(--muted);margin-top:5px}.staff-detail{padding:26px}.empty-state{text-align:center;color:var(--muted);padding:90px 20px}.empty-state span{font-size:40px;color:var(--amber)}.staff-detail h2{color:var(--navy)}.detail-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin:20px 0}.detail-grid div{border:1px solid var(--line);padding:12px;border-radius:8px}.detail-grid span,.detail-grid strong{display:block}.detail-grid span{font-size:10px;color:var(--muted);font-weight:900;letter-spacing:.08em}.detail-grid strong{margin-top:5px}.status-actions{display:grid;grid-template-columns:repeat(2,1fr);gap:8px}.status-actions button{border:1px solid #aab8c3;background:white;color:var(--navy);font-weight:800;border-radius:8px;padding:12px}.status-actions button:hover{background:var(--amber-soft);border-color:var(--navy)}@media(max-width:760px){.app-shell{min-height:calc(100vh - 30px)}.staff-link{font-size:0}.staff-link span{font-size:22px}.hero{padding-top:46px}.hero h1{font-size:45px}.quick-actions{grid-template-columns:1fr 1fr}.section-heading{display:block}.service-grid{grid-template-columns:1fr 1fr}.service-grid button{min-height:145px;padding:17px}.location-card{grid-template-columns:1fr}.map-art{min-height:210px}.contact-grid{grid-template-columns:1fr}.timeline{overflow-x:auto;grid-template-columns:repeat(5,115px)}.request-dialog{width:100%;max-width:none}.choice-grid,.two-fields{grid-template-columns:1fr}.photo-preview{grid-template-columns:repeat(3,1fr)}.staff-header{display:block}.staff-layout{grid-template-columns:1fr;padding-bottom:40px}.staff-queue{min-height:0}.staff-detail{min-height:380px}.detail-grid{grid-template-columns:1fr}.bottom-nav button{flex:1}}@media(max-width:420px){.quick-actions,.service-grid{grid-template-columns:1fr}.hero h1{font-size:39px}.service-grid button{min-height:auto}.form-step{padding:24px 17px}.flow-footer button{min-width:105px}.segment{gap:4px}.segment span{font-size:13px}.page-intro h1,.staff-header h1{font-size:42px}}@media(prefers-reduced-motion:reduce){*{scroll-behavior:auto!important;transition:none!important}}

/* Official logo (added by Claude 2026-10-12): white plate keeps the black HISA lettering readable on the navy bar */
.brand-logo{display:block;background:#fff;border-radius:10px;padding:5px 10px;line-height:0;box-shadow:0 2px 8px rgba(0,0,0,.18)}.brand-logo img{display:block;height:46px;width:auto}@media(max-width:420px){.brand-logo{padding:4px 8px}.brand-logo img{height:38px}}
/* Customer app (2026-10-12) */
[hidden]{display:none!important}.location-copy a.secondary{display:inline-block;text-decoration:none;text-align:center}.quote-panel a.primary{display:inline-block;text-decoration:none;text-align:center;white-space:nowrap}